We try not to take ourselves too seriously, but we do take your privacy seriously. It’s simple enough; we respect your privacy, we don’t share you information with other parties except in the course of delivering your product to your door, and we won’t saturate you with unwanted spam.
In more complex legal terms this is what we’re saying…..
We are committed to protecting your personal information, and ensuring its privacy, accuracy and security. We handle your personal information in a responsible manner in accordance with the Privacy Act 1988 (Act) and the Australian Privacy Principles (APPs).
‘Personal information’ means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether or not recorded in a material form.
We may collect your personal information from a range of sources, including from you, contractors, business partners and people who might refer you. For example, we may collect your personal information when you request or acquire a product or service from us, provide a service or product to us, or communicate with us via our website, by e-mail, telephone or in writing.
We collect the personal information: necessary for us to provide you with the products and services you have requested from us; for marketing purposes and to provide you with information about products and services that may be of interest to you; to improve the products and services we provide; and to enable us to conduct our business. If you do not provide your personal information, we may not be able to supply the requested product or service.
The Beer Crate only collects personal information by lawful and fair means.
We collect personal information from you when you chose to subscribe to our services or make other purchases from our website. In order to complete the transaction, and fulfil your order, we collect and hold personal information including:
your name, email address, contact phone number, shipping address and credit/debit card details. (We will never share your saved card details with third parties and will only use them to process your order, using our Payment Service Provider’s systems.)
We also collect your date of birth details to confirm you are over 18. It is against the law to sell or supply alcohol to, or obtain alcohol on behalf of, a person under the age of 18 years.
We attend marketing events and collect information from interested parties. This information includes:
Personal information that you chose to provide us with to contact you, including name, email address, contact phone number. We may also collect your date of birth details to confirm you are over 18 and are permitted by law to purchase alcohol.
We also collect more general information that is not capable of identifying you about visitors to our Website including:
The number of website visitors, the number of pages viewed, date, time and duration of visits, as well as the path taken through the website.
Other information, such as browser type, is included in a ‘cookie’ that is sent to your computer when you are completing certain tasks on this website. A cookie contains bits of information that enables our servers (i.e. the computers that house this website) to identify and interact efficiently with your computer.
Other ways your personal information may come to us includes:
Electronic communications such as emails and attachments;
Face-to-face meeting and telephone calls;
Business cards; and
Third parties – for example , if a friend refers you to our service.
We only use your personal information for the purposes which you provided it to us, for related purposes, as required or permitted by law, or where you consent. These purposes include:
In the ordinary course of conducting our business and providing you with a personalised shopping experience.
We will use your information to fulfil your orders, including providing delivery information to our couriers and payment information to our payment gateway.
We may also use your information to provide you with our own marketing materials and updates in accordance with your communications preferences. You have the option of unsubscribing to this service and we will never provide your information to a third party for marketing purposes.
Logistic and technology support which may be required to fulfil your transaction.
We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification and disclosure. Such steps include: physical security over paper-based and electronic data storage and premises; computer and network security measures, password access and secure servers.
Where we no longer require your personal information, including where we are no longer required by law to keep records relating to you, we will ensure that it is de-identified or destroyed.
You may request access to the personal information we hold about you by contacting us. We will respond to your request within a reasonable time. We will provide you with access to the information we hold about you unless otherwise permitted or required by law. If we deny you access to the information, we will notify you of the basis for the denial unless an exception applies. Where reasonable and practicable, we will provide access to the information we hold about you in the manner you request. No fee applies for requesting access to information we hold about you. However, we reserve the right to charge a reasonable fee where we do provide access.
We only want to keep correct information about you. You can request access to your personal information. If you believe that personal information we hold about you is incorrect, incomplete or not current, please contact us so we can update it.
We can be contacted by email at email@example.com or you can write to us at:
The Beer Crate
PO Box 3599
Weston Creek, ACT, 2611
If you have a complaint in relation to the collection, storage, use or disclosure of your personal information, please contact us using the details above. You will need to provide us with details of your complaint, as well as any supporting evidence and information. We will review all complaints received and respond to you. If you are not satisfied with our response, you may discuss your concerns with or complain to the Australian Privacy Commissioner via www.oaic.gov.au.